Automated Notifications

Case Studies

Automated Notifications

By providing a simple, effective way to keep patients informed and engaged, our SMS reminder solution improves care compliance, enhances health outcomes, and strengthens the patient-provider relationship.

Client

A digital health startup

Industries

Health Care

Services

System and data integration

Tech

Node.js, TypeScript, Java, & Selenium with JAVA

Challenge

Difficulty integrating the SMS notification system with legacy scheduling and CRM tools. Ensuring compliance with data privacy regulations like GDPR and HIPAA for sensitive user information. High SMS delivery failure rates due to outdated contact information and carrier issues. Customizing messages for diverse user demographics while maintaining clarity and brevity. Limited engagement from users due to lack of awareness or resistance to automated reminders. Managing varying time zones for timely delivery of notifications across regions. Tracking and analyzing delivery metrics required additional development and resources. Budget constraints limited the scale and frequency of SMS campaigns.

Solution

Developed robust integration with legacy systems to ensure accurate data retrieval for reminders.
Implemented time zone detection to schedule notifications appropriately for all users.
Enhanced message templates with dynamic fields for personalized and accurate appointment details.
Added deduplication logic to prevent duplicate reminders and improve user experience.
Partnered with multiple SMS gateways to ensure reliable delivery across regions and carriers.
Introduced real-time tracking and reporting tools for monitoring SMS delivery status and failures.
Optimized message delivery times based on user engagement patterns for better effectiveness.
Conducted regular data updates to minimize errors from outdated contact information.

Impact

Increased delivery reliability by partnering with multiple SMS gateways, reducing failure rates.
Improved user engagement through personalized, accurate appointment reminders, resulting in higher attendance rates.
Enhanced customer satisfaction with timely and relevant reminders, reducing confusion and no-shows.
Optimized operational efficiency by automating reminder scheduling, reducing manual effort for staff.
Improved reporting capabilities allowed better tracking of delivery rates and quick issue resolution.
Boosted user trust by ensuring compliance with data privacy regulations, enhancing platform credibility.
Minimized errors in message content and delivery through time zone handling and system integration.

More Case Studies

Care Coordination Hub

Our Care Management Platform centralizes patient information, enabling healthcare providers to deliver personalized, coordinated care...

Click here

Connected Patient Care

Remote Patient Monitoring (RPM) is a way to monitor patients’ health from a distance. It involves using wearable sensors and phone apps to collect and send...

Click here

Fitness & Wellness

Fitness and wellness apps empower users to take charge of their health while enabling providers to promote preventive care through AI-driven insights and regular...

Click here

Techfinery is a product agency and innovation firm. We assist our clients in recognizing, strategizing for, and leveraging digital possibilities. We conceptualize, create, and AI-driven solutions for individuals and organizations